As a service provider, there are always situations in which you don't want a customer to close the ticket themselves, which would cause the ticket to be forgotten. This problem can be solved from now on.
WHMCS administrators can individually define in each ticket whether the customer can close the ticket himself. Use cases could be payment problems or abuse messages where you need an answer by a certain deadline.
As with all our developments, we have ensured that the functionality of the module cannot be tricked out. If we would only hide the button in the client area, the customer could close the ticket via a direct call to the ticket-close URL. The module makes a bypass impossible.
If you have additional questions, please contact our support
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Deploymentcode modules, Mail Tracker and IP Login History, have been a great aid for us in our day-to-day operations. Using Mail Tracker, we are able to track and record mail deliveries for all the messages sent from the system to end users. The IP Login History is another great module, which adds more insight on user account security, by recording account logins from unknown sources. The support offered by Deploymentcode team is of top quality, we had an issue using the MailTracker module, and support staff went the extra mile to help us setup the addon correctly in our system.
The WHMCS Support PIN module from Deploymentcode is exactly what we have been looking for. Since we most of our technical support is provided over live chat, it made it very easy and convenient for our support agent to ask our clients to provide a support PIN in order to ensure that they are the rightful owner of their accounts. Not only it is helpful to quickly locate accounts but it also puts off anyone that tries to gather information about our clients in a fraudulous way. Additionally, we found out that clients are always happy with anything that ads more security to their accounts.
I bought the Auto Login From Mails WHMCS module and it works excellent! It is the perfect tool that makes it much easier for my clients to make their payments or access their client account. The technical service is very efficient and they give me the necessary assistance in terms of problems that I had with the initial configuration. It is a very responsible company and we are very happy to be able to work together!
I had some problems with the autologin module due to bugs in my WHMCS installation but I received really amazing support, more than finding the problem, I received a solution and they already ran and fixed everything even though it was not a problem with the module. I am very satisfied with the service and support I received.
Deploymentcode helped us with dozen problems and projects. We don't have that much experience with PHP and MySQL, but Deploymentcode helped us out with a lot of experience. We are totally satisfied and thankful for the excellent and outstanding work. We will definitely continue ordering services / products from Deploymentcode.
We have been using Deploymentcode's NOC-PS module for over a year now, and it has been an absolute blessing. Their support is great, and they are constantly updating the module and adding great features (like the RDNS feature which is a HUGE time saver). Without this module we would have to manually install and deploy every single service, which would be completely unsustainable. We have tried other modules before too, but this one is by far the best!
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